Policy version: 10th of February, 2024

This website is supplied by Jerda Inc ("we", "us", and "our").

Our registered office and our place of business is 7901 4th St N, Ste 300, St. Petersburg, FL 33702, USA. However, please direct all correspondence related to the website to [email protected].

The website provides virtual companion and virtual chat functionality.

Purpose

We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on how and why we collect, store, use and share any information relating to you (your personal data).

It also explains your rights in relation to your personal data and how to contact us or the relevant regulator in the event you have a complaint.

We are the controller of personal data obtained via the website, meaning we are the organisation legally responsible for deciding how and for what purposes it is used.

If you are aged under 18 you must not use the website as it is not designed for you. We do not intend to collect the personal data of anyone under 18. If you are aware that any personal data of anyone under 18 has been shared with the website please let us know so that we can delete that data.

What this policy applies to

This privacy policy relates to your use of the website only

The personal data that we may collect about you broadly falls into the following categories:

• Information that you provide voluntarily
  • Certain parts of our website may ask you to provide personal data voluntarily: for example, we may ask you to provide your contact details in order to register an account with us, to subscribe to marketing communications from us, and/or to submit enquiries to us. In chatting with your "friend", you will inevitably be including your personal data. The personal data that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal data.
• Information that we collect automatically
  • When you visit and access our website, we may collect certain information automatically from your device. In some countries, including the UK, this information may be considered personal data under applicable data protection laws.
  • Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, other internal identifiers (integers), browsertype, broad geographic location (e.g. country or city-level location) and other technical information. We may also collect information about how your device has interacted with our website
  • Collecting this information enables us to better understand the users of our website, where they come from, and what content or functionality in our website is of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our website to our users.
• Information that we obtain from third party sources
  • From time to time, we may receive personal data about you from third party sources (including Apple, Google, and Facebook), but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal data to us.
  • The types of information we collect from third parties include name, email address, external tokens/ids and we use the information we receive from these third parties to maintain and improve the accuracy of the records we hold about you

Legal basis for processing personal data

Our legal basis for collecting and using the personal data described above will depend on the personal data concerned and the specific context in which we collect it. However, we will normally collect personal data from you only where we have your consent to do so, where we need the personal data to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal data from you or may otherwise need the personal data to protect your vital interests or those of another person.

If we ask you to provide personal data to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal data is mandatory or not (as well as of the possible consequences if you do not provide your personal data).

Similarly, if we collect and use your personal data in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal data, please contact us on [email protected]

Marketing

We may use your personal data to send you updates (by email, push notification and text message) about our services, including exclusive offers, promotions or new services. We have a legitimate interest in using your personal data for marketing purposes (see above 'Legal basis for processing personal data'). This means we do not usually need your consent to send you marketing information. However, where consent is needed, we will ask for this separately and clearly.

You have the right to opt out of receiving marketing communications at any time by:

• contacting us at [email protected]
• using the 'unsubscribe' link in emails or 'STOP' number in texts

For more information on your right to object at any time to your personal data being used for marketing purposes, see 'Your rights' below.

Who we share your personal data with

We routinely share personal data with service providers we use to help us run our business or provide the services or functionalities in the website, including:

• Apple, Google, and Facebook;
• For image storage services;
• Azure Computer Vision for image processing services;
• Amplitude and RevenueCat for analytics services;
• BugSnag and Sentry for support services;
• AppsFlyer, Firebase Analytics, Apple Search Ads Attribution for the purposes of marketing performance measurements, conversion tracking and retargeting.

We only allow our group companies and service providers to handle your personal data if we are satisfied they take appropriate measures to protect your personal data. We also impose contractual obligations on service providers to ensure they can only use your personal data to provide services to us and to you.

We or the third parties mentioned above may occasionally also need to share your personal data with:

• external auditors, e.g. in relation to the audit of our accounts — the recipient of the information will be bound by confidentiality obligations
• professional advisors (such as lawyers and other advisors) — the recipient of the information will be bound by confidentiality obligations
• law enforcement agencies, courts or tribunals and regulatory bodies to comply with legal and regulatory obligations
• other parties in connection with a significant corporate transaction or restructuring, including a potential or actual merger, acquisition, asset sale, initial public offering or in the event of our insolvency—usually, information will be anonymised but this may not always be possible, however, the recipient of the information will be bound by confidentiality obligations If you would like more information about who we share our data with and why, please contact us on [email protected]

Data retention

We retain personal data we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements). When we have no ongoing legitimate business need to process your personal data, we will either delete or anonymise it or, if this is not possible (for example, because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible.

Cookies

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Website may become inaccessible or not function properly

Your rights

You generally have the following rights, which you can usually exercise free of charge:

• If you wish to access, correct, update or request deletion of your personal data, you can do so at any time by contacting us using the contact details provided on [email protected]
• In addition, you can object to processing of your personal data, ask us to restrict processing of your personal data or request portability of your personal data. Again, you can exercise these rights by contacting us using the contact details provided on [email protected]
• You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the "unsubscribe" or "opt-out" link in the marketing emails we send you. To opt-out of other forms of marketing, then please contact us using the contact details provided on [email protected]
• Similarly, if we have collected and processed your personal data with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal data conducted in reliance on lawful processing grounds other than consent. When contacting us please:
• provide enough information to identify yourself (e.g. your full name, address and email address) and any additional identity information we may reasonably request from you, and
• let us know which right(s) you want to exercise and the information to which your request relates

Keeping your personal data secure

We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully. We limit access to your personal data to those who have a genuine business need to access it.

How to complain

Please contact us if you have any queries or concerns about our use of your information on [email protected]. We hope we will be able to resolve any issues you may have.

Changes to this privacy policy

We may change this privacy policy from time to time. When we make significant changes we will take steps to inform you, for example via the website or by other means, such as email.

How to contact us

You can contact us by email if you have any questions about this privacy policy or the information we hold about you, to exercise a right under data protection law or to make a complaint. Our contact details are shown below:

Our contact details: [email protected]